Frequently Asked Questions
Got 
questions?
We've 
got answers!
We’re here to help! Whether you have questions about our services, need assistance with your subscription, or want to discuss.
General
Q: What is TopNtouch?
A:TopNtouch is a full-service influencer marketing agency helping brands scale through creators, UGC content, and performance-driven campaigns across India.
Q: Who can work with TopNtouch?
A: We work with D2C brands, startups, e-commerce businesses, agencies, and creators looking to grow through influencer marketing.
Q: What makes TopNtouch different from other agencies?
A:We combine regional influencer strength, micro-creator networks, and performance tracking to deliver campaigns that actually drive ROI—not just reach.
Influencer Marketing
Q: How do you select influencers for campaigns?
A: We shortlist creators based on niche relevance, audience demographics, engagement rate, and past performance—not just follower count.
Q: Do you work with regional influencers?
A: Yes, we have a strong network across Tier 2 & Tier 3 cities covering 28 states, 15+ languages, and 150+ cities.
Q: Can I choose influencers myself?
A: Absolutely. You can either select from our curated list or let our team recommend the best-fit creators.
Q: What platforms do you support?
A: We work across Instagram, YouTube, and LinkedIn depending on your campaign goals.
UGC & Content IPs
Q: What is UGC content?
A: UGC (User Generated Content) is creator-made content that feels organic and authentic, often used for ads and social media.
Q: What are Content IPs?
A: Content IPs are repeatable content series owned by your brand, designed to build long-term engagement and recall.
Q: Can UGC videos be used for ads?
A: Yes, all our UGC videos can be optimized and used for paid advertising campaigns.
Q: How many revisions do you provide?
A: Revisions depend on the package—typically 1–2 rounds are included to ensure quality output.
Performance & Results
Q: How do you measure campaign success?
A: We track metrics like reach, engagement, clicks, conversions, CPA, and ROAS using advanced tracking tools.
Q: Can you guarantee results?
A: While exact numbers can’t be guaranteed, our data-driven approach consistently delivers high-performing campaigns and strong ROI.
Q: Do you offer 24/7 support?
A: Our support team is available Monday through Friday, 9 AM to 6 PM (GMT). For emergencies outside of business hours, we offer Premium subscribers emergency support on weekends.
Q: Can I request additional services not included in my plan?
A: Yes! You can request add-on services for an additional fee. Please contact support to discuss your specific needs.
Get Support
Our dedicated support team is always here to assist you. With our priority support, your queries are addressed quickly and efficiently
We Are Here to Help
Have Questions?
We’ve 
Got Answers
Here are some of the most common questions we get about our WordPress services. If you don’t find your answer here, feel free to contact our support team.